{"id":49114,"date":"2024-01-31T15:13:22","date_gmt":"2024-01-31T13:13:22","guid":{"rendered":"https:\/\/www.ipsen.com\/?p=49114"},"modified":"2024-02-06T15:47:40","modified_gmt":"2024-02-06T13:47:40","slug":"continuously-improving-how-we-engage-with-patient-communities-2023-ipsen-patient-organization-engagement-satisfaction-survey-results","status":"publish","type":"post","link":"https:\/\/www.ipsen.com\/patients\/continuously-improving-how-we-engage-with-patient-communities-2023-ipsen-patient-organization-engagement-satisfaction-survey-results\/","title":{"rendered":"Continuously improving how we engage with patient communities 2023 Ipsen patient organization engagement satisfaction survey results\u00a0\u00a0"},"content":{"rendered":"\n<p>In 2023 Ipsen launched its third global patient organization engagement survey, featuring the perspectives of 85 patient organizations (POs) globally. These findings will be used to help Ipsen deliver on what matters most to patients and caregivers.<strong> For the third year in a row, our ratings have increased, and we\u2019re proud of this year\u2019s rating of 8.7 out of 10 for overall satisfaction with patient engagement.<\/strong><\/p>\n\n\n\n<p><strong>Survey background<\/strong>\u202f\u202f&nbsp;<\/p>\n\n\n\n<p>The 2023 survey included 85 patient organizations across a diverse range of set-ups, from global, national, regional to umbrella organizations, and had wide geographic coverage. It spanned each of Ipsen\u2019s three focus therapy areas of oncology, rare disease and neuroscience.\u202f\u202f\u202f&nbsp;<\/p>\n\n\n<!-- Text & Media Block Code -->\n<section class=\"two-col-section text-media-section\">\n    <div class=\"container two-section-innner \">\n        <div class=\"response-inner\" style=\"background-image: url('')\">\n            <div class=\"row \">\n                <div class=\"col-xs-12 col-sm-12 col-md-6\">\n                                                    <div class=\"img-video-section\">\n                                <img decoding=\"async\" src=\"https:\/\/www.ipsen.com\/websites\/ipsen_com_v2\/wp-content\/uploads\/2024\/01\/31141204\/Capture.png\" alt=\"Media Image\" title=\"Media Image\">\n                            <\/div>\n                                        <\/div>\n                <div class=\" col-xs-12 col-sm-12 col-md-6\">\n                    <div class=\"section-content\">\n                        <div class=\"heading-dash\">\n                                                    <\/div>\n                        <p class=\"section-head-two\">\n                                                    <\/p>\n                        <p><b><span data-contrast=\"auto\">What is going well with patient engagement?<\/span><\/b><span data-contrast=\"auto\">\u202f<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Feedback shows three main areas where Ipsen is performing well according to the needs of the patient community, i.e.<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-contrast=\"auto\">\u202f<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Acts with <\/span><b><span data-contrast=\"auto\">honesty and integrity<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:1800,&quot;335559731&quot;:360,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Uses the <\/span><b><span data-contrast=\"auto\">right language <\/span><\/b><span data-contrast=\"auto\">to communicate<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:1800,&quot;335559731&quot;:360,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Patient engagement skills <\/span><\/b><span data-contrast=\"auto\">that employees display are excellent<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:1800,&quot;335559731&quot;:360,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/li>\n<\/ul>\n                            <a \n                            aria-label=\"\"  \n                                role=\"link\" \n                                class=\"btn-link hidden\"\n                                href=\"\" \n                                target=\"_self\"\n                            > \n                                 \n                            <\/a>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n    <section class=\"title-text \">\n        <div class=\"container\">\n            <div class=\"title-text-inner\" style=\"background-color:#DBEAF5;\">\n                <!-- If heading is enabled then it's visible -->\n                <div class=\"text-head-dash hidden\">\n                                            <span class=\"dash\"><\/span> \n                        <p class=\"heading-para\">\n                                                    <\/p>\n                                        \n                <\/div>\n\n                <!-- If subtitle is enabled then it's visible -->\n                <div class=\"text-head-dash hidden\">\n                                            <h2 class=\"heading-para\">\n                                                    <\/h2>\n                    \n                <\/div>\n                \n                <!-- If description is enabled then it's visible -->\n                <div class=\"text-parbase visible\">\n                    <p><p><!-- wp:paragraph --><\/p>\n<p><strong>Where can we improve?<\/strong><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>These were the three main areas recommended to address:<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:list --><\/p>\n<ul><!-- wp:list-item --><\/p>\n<li>Ensure<strong> co-creation <\/strong>happens routinely<\/li>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<li>Offer <strong>appropriate compensation for services<\/strong><\/li>\n<p><!-- \/wp:list-item --> <!-- wp:list-item --><\/p>\n<li>Make the <strong>contractual process clear and simple<\/strong><\/li>\n<p><!-- \/wp:list-item --><\/ul>\n<p><!-- \/wp:list --> <!-- wp:paragraph --><\/p>\n<p>Work to address these is already under way, for example via a collaborative project between Legal, Patient Affairs and expert patient advisors to simplify the process of how Ipsen contracts with patients.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/p>\n                <\/div>\n\n                <!-- If button is enabled then it's visible -->\n                \n            <\/div>\n        <\/div>\n    <\/section>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>How can Ipsen better support the needs of patients in 2024?<\/strong>\u202f\u202f&nbsp;<\/p>\n\n\n\n<p>There were four key areas identified by patients where they recommend Ipsen can do more to support their needs in the coming year, namely:\u202f\u202f&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Support initiatives to improve the patient experience\u202fand outcomes\u202f&nbsp;<\/li>\n\n\n\n<li>Growth, sustainability and PO support\u202f&nbsp;<\/li>\n\n\n\n<li>Increase inclusion and co-creation opportunities\u202f&nbsp;<\/li>\n\n\n\n<li>Support communication, awareness and education efforts\u202f&nbsp;<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">    <section class=\"image-card\">\n        <div class=\"container\">\n            <!-- Block Details -->\n            <div class=\"image-card-header\">\n                <h2 class=\"image-card-block-title hidden\"><\/h2>\n                <p class=\"charcoal-grey image-card-block-summary hidden\"> <\/p>\n            <\/div>\n\n            <!-- Image Desktop\/Image -->                \n                <div class=\"mobile-view\"> \n                                    <\/div>                \n                <div class=\"desktop-view\"> \n                    <img decoding=\"async\" src=\"https:\/\/www.ipsen.com\/websites\/ipsen_com_v2\/wp-content\/uploads\/2024\/01\/31135807\/ENG-PO-survey-2024-recommendations-white.png\" alt=\"Desktop Image\" title=\"Desktop Image\">\n                <\/div>\n\n            <!-- Block CTA -->\n            <div class=\"cta-block hidden\">\n                            <\/div>\n\n        <\/div>\n    <\/section>\n<\/div>\n<\/div>\n\n\n\n<p><strong>What\u2019s next?<\/strong>\u202f\u202f&nbsp;<\/p>\n\n\n\n<p><em>\u201cAll the data from this years\u2019 survey is being used to guide our \u2018Patient 3.0\u2019 strategic roadmap, so that we can evolve our patient engagement skills and capabilities and take our ambitions to work with patients, for patients, to the next level\u201d,<\/em> explained Pascale Cavillon, Global Patient Affairs Director, Oncology, who has led the survey since inception in 2020.\u202f&nbsp;<\/p>\n\n\n\n<p>\u202fThank you to everyone who supported the project and to the patient organizations that responded.&nbsp;<\/p>\n\n\n    <div class=\"container\">\n        <section class=\"cta-card\" style=\"text-align:left;\">\n                            <a href=\"https:\/\/www.ipsen.com\/websites\/ipsen_com_v2\/wp-content\/uploads\/2024\/02\/06154654\/20231002Ipsen-PO-Survey-Global-Report-Infographic.pdf\" target=\"_self\" aria-label=\"\">\n                    <button class=\"cta-card-btn btn-link section-btn cta-visible\">\n                        View the summary infographic                    <\/button>\n                <\/a>\n                    <\/section>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>In 2023 Ipsen launched its third global patient organization engagement survey, featuring the perspectives of 85 patient organizations (POs) globally.<\/p>\n","protected":false},"author":9,"featured_media":49118,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[22600],"tags":[],"class_list":["post-49114","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-patients","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Continuously improving how we engage with patient communities 2023 Ipsen patient organization engagement satisfaction survey results\u00a0\u00a0 - Global<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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